Arçelik Hitachi Home Appliances Sales Hong Kong Limited (hereinafter referred to as the "Company") would provide maintenance service and replacement of defective parts to the product, for which is under maintenance period and normal use, while the product is out of order and verified by Company’s serviceman. The service shall be rendered and considered as appropriate by the Company only. All replaced parts shall be become as Company’s assets. Below are terms and conditions of maintenance scheme:-

  1. The maintenance contract and service will be commenced upon receivable of payment.
  2. Maintenance fee is non-refundable. In case there is the required spare parts are discontinued which repair service could not be carried out, the Company would consider to refund the subject maintenance fee calculated on pro-rata basis.
  3. Maintenance service does not cover:
    1. installation, dismantling, removal nor disposal service, overhaul cleaning service, recondition, removal or reinstallation of any fittings and facilities which impede for repair service, accessories, exterior equipment of the product (Details see remarks).
    2. any damage or loss is caused by other parties’ service.
    3. any correction work or repair for the improper installation, using inappropriate material, diameter, thickness or length of piping, incorrect type or weight of refrigerant, not followed the instruction in the installation or operation manual.
    4. any damage or loss caused by man-made, misuse, abuse, neglect, excessive erosion or rust, unauthorized repair or modification, wear and tear, accidents, natural disasters, or other events beyond Company’s control.
    5. to work under hazardous conditions.
    6. model or serial number of the product, content of maintenance contract has been altered, effaced or moved.
  4. If the location or surrounding is impeded and caused the Company cannot conduct inspection or repair service under the safety condition, customer should provide a safe and appropriated facility, such as ladder, working platform or scaffolding; or dismantle and restore the product to the place by customer. Any cost and related application is responsible by customer.
  5. The Company shall not be liable for any direct or indirect loss, claims, or contingent in connection with any defects, faults or failure of the products.
  6. Onsite service in outlying islands and closed areas is required longer time to arrange and additional fee will be charged. If the product in outlying islands or closed areas is required workshop repair, or the product is on yacht or boat, customer should be responsible to carry the product to our Service Centre, or deliver to and from the specified location in urban area for rendering of service.
  7. The maintenance contract is valid in Hong Kong only. Any other certificate issued by other parties would not be accepted by the Company.
  8. While providing service under maintenance period, customer must present the original maintenance contract for confirmation, otherwise, the service would be on charge basis.
  9. For the product which is discontinued, aged, damaged and non-domestic use, the application for renewal of maintenance scheme may be declined.
  10. In case of any dispute, the Company reserves the right for final judgment and decision.

Remarks:
Items are not covered by maintenance service

Air conditioner
Cabinet, chassis, drainage system, clearing service of clogged drainage system, extension of pipe or alteration of power supply, filter, remote controller and accessories.

Refrigerator
Cabinet, gasket, handle, glass, shelf, crisper, ice tray, and accessories.

Japanese Fully Automatic Type Washer / European Type Washer
Cabinet, water tap, attachments, plumbing and drainage servicing, supply hoses, washing cap, lint filter, nanometer titanium filter net ass’y, drain hoses and accessories.

Dehumidifier
Cabinet, panel, handle, stand, caster, air filter, air cleaning filter, water receptacle, drain hose attached and accessories.

Air Purifier
Cabinet, chassis, panel, remote controller, batteries, water tray, tray cover, water tank, tank cap, lens of dust sensor, all filters and assembly.

LCD Projector
Cabinet, lamp, LCD module, optics unit, connection or set up with other products, remote controller, power cord, signal cable and accessories.

Visualizer
Cabinet, camera assembly, keypad, connection or set up with other products, remote controller, AC power cord, AC adaptor, signal cable and accessories.