Arçelik Hitachi Home Appliances Sales Hong Kong Limited places the highest priority on safeguarding our customers’ personal data and privacy. Recently, our Customer Service Hotline has received customer’s reports of suspicious phone calls from individuals impersonating Hitachi Home Appliances representatives. These callers falsely claim that certain batches of Hitachi products require “inspection, repair, or replacement,” and further state that they can offer “special promotions and additional compensation.”

 

We hereby reiterate that these calls and contents are entirely fraudulent and fictitious. Our company has no connection with such calls and has neither authorized nor instructed any third party to make such contact.

 

If you suspect you have received a fraudulent call or any suspicious situation, do NOT disclose any personal information to unknown callers. Please contact our Customer Service Hotline immediately via the following official channels for prompt assistance:

 

Customer Service Hotline        : +852 2753 5386
Email                                            : service2.AHHK@arcelik-hitachi.com

 

Thank you for your support and trust.

 

Arçelik Hitachi Home Appliances Sales Hong Kong Limited

December 12, 2025