Online appointment for Repair Service is valid in HONG KONG only.

Please fill in the form in English

*These fields must be filled.

Customer Information

Service Type *
Customer Type *

(Service fee will be charged. For details, please see Repair Charges)
Name *
Region *
(Valid in Hong Kong only)
(Online appointment for Repair Service is not valid in Macau.)
(Additional fee for outlying islands region and remote location, please see Repair Charges)
Address *
Address *
Room Floor
Block Building
Street no. Street
Phase Estate
Home Phone No.
Contact No. *
Fax No.
Email Address *
Confirm Email *

Product Information

Product Type *
Model No. (Each form is available for one model)
Serial No.
(If you are not sure about the serial no., please take a look at the sample.)
Invoice No.
Date of Purchase / / (yyyy/mm/dd)
For any enquires, please call out Customer Service Hotline at 2753 5386
Appointment Date & Time
1st choice : (yyyy/mm/dd)
2nd choice : (yyyy/mm/dd)
3rd choice : (yyyy/mm/dd)
Attention: The appointment is invalid without the confirmation of our company.
For Enquiry of Office Hour, please press here
Captcha *
Refresh captcha 

Our staff will contact you to confirm the appointment date of the technician visits. Our technician will contact you about the visiting time before going to your home.

I declare : I have read and understood the privacy statement, and the below statement and agree to be bound by the same.

To provide you with our variety of sales, after sales services, product promotion as well as related services, we may use your personal information including name, address, phone number, fax number and e-mail address for the following purposes.

  1. Providing daily operation of our service.
  2. Conducting customer, electrical appliances and service surveys.
  3. Direct marketing of electrical appliances and services subject to the requirements of the Personal Data (Privacy) Ordinance.
  4. Handling customer complaints and inquiries.
  5. Provide to the service vendors.

If you do not wish to receive any promotion information of direct marketing (excluding the service information of Arçelik Hitachi Home Appliances Sales Hong Kong Limited) please send letter in writing to: Arçelik Hitachi Home Appliances Sales Hong Kong Limited, Service Administration Department (Customer Service), 18th Floor, Ever Gain Centre, 28 On Muk Street, Shatin, N.T., Hong Kong (Please state name, address, contact number and "Do not wish to receive promotion information"). We will renew our record, and stop using your personal data or records for direct marketing. No charge will be collected on such procedure.